Smarty Symbols Communication Board Replacement Plan

Smarty Symbols Communication Board Reprint Process

Need a Reprint? We’ve Got You Covered!

Investing in a Smarty Symbols communication board means investing in peace of mind. Whether through our comprehensive warranty, optional Protection Plan, or affordable reprint option, we ensure that keeping your campus inclusive remains simple and cost-effective.

Request a Reprint
📦

Standard Warranty

Included with every board purchase

$0

Reprint Cost

  • Manufacturing Errors & Defects
  • Damages During Shipping
  • 3 Years UV Protection
🛡️

I Have the Protection Plan

Active coverage purchased upfront

$0

Reprint Cost

  • Accidental Damage Covered
  • Vandalism & Graffiti
  • Weather & Environmental
  • Improper Installation
🩹

I Do Not Have a Plan

No prior coverage plan

50% OFF

Of Original Board Price

  • Accidental Damage Covered
  • Vandalism & Weather
  • Replacement safety net
  • One-time courtesy rate

The Smarty Symbols Accidental Protection Plan

The Protection Plan is an optional upfront investment made at the time of your original board purchase.

By adding this plan, you ensure that if your board is ever damaged by vandalism, accidents, or environmental factors during the coverage period, your replacement reprint is 100% free.

Upfront Plan Cost

$200 – $320

Price varies based on board size

Resulting Reprint Cost

$0

Covers accidental damage for 2 years

Didn't Purchase a Protection Plan? 🩹

Accidents happen, and we believe communication access should never be interrupted due to budget constraints. If your board was damaged by an accident, improper installation, or vandalism and you are not covered by a plan, you qualify for our cost-effective reprint option.

50%
Of Original
Purchase Price

*Reprint must be an exact replica of the original board with no design changes.

Who is Eligible? 📋

Purchase Window The board must have been purchased within the last 5 years to qualify. 5-Year Limit
Waiting Period To prevent misuse, requests can only be made 6 months after the original purchase. 6-Month Wait

Submission Rules 📷

Proof of Damage The damage must be substantial enough to require replacement (cracks, breaks, or vandalism). Photos Required
No Design Changes The reprint must be an exact replica of your original board. No changes allowed. Exact Replica

Ready to Restore Your Board? 🛠️

Our mission is to keep your school space inclusive and accessible. Follow these three simple steps to start your reprint request.

1

Submit Request

Contact us via our online form with photos of the damage for review.

2

Review & Invoice

Our team verifies the damage and sends you a reduced-fee invoice.

3

Payment & Ship

Once payment is received, we ship an exact replica of your original board.

Request a Reprint Now

Frequently Asked Questions

Who is eligible for a reprint? +
Reprints are available to customers who did not purchase the Protection Plan and bought their board within the last 5 years. Requests can only be made after a 6-month waiting period from the original purchase date.
How much does a reprint cost? +
The reprint is offered at 50% of the original total invoiced amount of your communication board. Shipping fees are included for shipment within the continental USA.
What if I don’t know the original cost of my board? +
No problem! If you don’t have the original invoice, we can help locate the receipt and calculate the cost for you. Just provide as much information as possible when submitting your request.
Can I change the design during the reprint process? +
No, reprints must match the original design exactly, with no changes to text, colors, or layout. However, if Smarty Symbols has updated standard designs (like icon adjustments), those updates will be applied and we will notify you before proceeding.
What if I purchased the Protection Plan? +
If you purchased the Smarty Symbols Protection Plan, your reprint is free. You should submit a claim via the Protection Plan Claim Form instead of the reprint request form.
What if my board was damaged by vandalism or an accident? +
If you have the Protection Plan, these damages are covered for a free replacement. If you did not purchase the plan, the reprint option is available at 50% of the original cost.
How do I start the reprint process? +
To begin, simply fill out the Reprint Request Form on our website.

Submit a Request for Reduced-Fee Reprint

Communication Board Reprint Request Form

Details About the Communication Board You Would Like to Replace

This section helps us locate your original purchase and confirm your eligibility for a reprint at the reduced fee.

Reprint Eligibility Confirmation

To qualify for a reprint at a reduced cost, your communication board must meet the following eligibility criteria:

  • 6-Month Waiting Period: Reprint requests can only be made 6 months after the original purchase date. If your purchase was made within the last 6 months, you will need to wait until the eligibility period has passed to submit a request.

  • Exact Replica: The reprint will be an exact replica of your original board. No changes to the design, text, layout, or colors are permitted.

  • 5-Year Eligibility Window: Reprints are available for up to 5 years after the original purchase date. Requests made beyond this period will not be accepted.

If you did not purchase the Protection Plan and meet these criteria, you are eligible to submit a reprint request at 50% of the original cost.

Claim Information

Describe the nature of the damage and how it occurred.

Supporting Documentation

Upload necessary evidence to help us process your request. If applicable, please describe the environmental event (e.g., hurricane, flood) and attach proof of destruction, such as photos or reports from authorities.

Shipping Information

Let us know where to send your replacement board if your claim is approved.

Declaration

Please confirm that the information you’ve provided is accurate.