2-Year Replacement Coverage

Protect Your Playground Boards with Peace of Mind.

Accidents happen, and we are here for you. From vandalism to installation mishaps, our protection plan ensures your investment is covered so your play space remains inclusive for all.

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✓ 24-Month Coverage
✓ Vandalism Covered
✓ Free US Shipping
Vandalism and accidental damage replacement plan for communication boards
Real Support for Real Parks

Accidents Happen. We’re Here for You.

We understand that playground communication boards are a valuable community tool, making play spaces inclusive and accessible for everyone. But the reality is that life happens—whether it’s a mishap during installation or a moment of vandalism.

Your board deserves protection that goes beyond the standard warranty. With the Smarty Symbols Protection Plan, you can enjoy peace of mind knowing your investment is covered for up to two years.

Photograph of a damaged communication board on a playground
Restored with One Claim
Why Our Plan Stands Out

More Than Just Protection. It’s Peace of Mind.

Our Protection Plan goes beyond a simple warranty, covering the real-world challenges your communication boards face daily. Here’s why it’s the smart choice for lasting inclusion:

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Comprehensive Coverage

Includes accidental damage, vandalism, and even mishaps during installation.

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Exact Replica Replacement

We send you an identical board, eliminating the need to reorder or redesign.

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Two-Year Protection

Rest easy knowing your valuable investment is protected for 24 months from purchase.

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Simple Claims Process

Submit photos, complete a quick form, and we'll handle the rest for a hassle-free experience.

Why Choose the Protection Plan?

Don't pay full price for a communication board replacement

Accidental Damage Covered

Includes damage from improper installation, vandalism, or other accidental events.

Hassle-Free Replacement

We’ll send you an exact replica of your original board, so there’s no need to worry about reordering or redesigning.

Peace of Mind for 2 Years

Rest easy knowing your investment is protected for up to three years from the purchase date.

Simple Claims Process

Just complete the claim form,  submit photo evidence of the damage, and we’ll handle the rest.

Simple & Stress-Free

Three Steps to Total Protection.

We’ve made the process of safeguarding your board as easy as the communication it enables.

1

Secure Your Plan

Add the Protection Plan to your cart when you order your board to activate coverage for accidental damage and vandalism.

2

Enjoy 2 Years of Coverage

Rest easy knowing mishaps during installation or unforeseen damage are covered for 24 months from your purchase date.

3

Make a Claim Anytime

If the unexpected happens, simply visit our site to submit a claim with photo evidence. We’ll take care of the rest.

  • ✓ Complete the online claim form
  • ✓ Submit clear photos of the damage
  • ✓ Receive your replica board + free shipping
Submit a Claim Here

*One replacement per plan. Continued coverage requires a new plan for the replacement board.

Step One

Purchase The Protection Plan

When you order your communication board, simply add the Protection Plan to your cart. You’ll have peace of mind knowing your board is covered for accidental damage for the next two years.

Purchase Boards
Purchase Protection Plan Illustration
Step Two

Enjoy Two Years of Coverage

Once active, your board is protected against accidental damage, vandalism, or mishaps during installation. Whether it’s a one-time accident or unforeseen damage, you are covered from the date of purchase.

See Terms of Agreement
Installed Playground Communication Board
Step Three

Make A Claim Anytime

If damage occurs, making a claim is simple and stress-free. Visit our website and fill out the contact form with the following details:

  • Complete the claim form with details about the damage.
  • Submit clear photos to help our team assess the situation.
  • Our support team will review and start the replacement process.
Claim Process Support
Final Result

Receive Your Replacement

Once approved, we’ll send an exact replica of your original board. We handle everything to get your inclusive space back to 100%.

  • Shipping is on us: We cover all costs to get the board to you quickly.
  • One replacement per plan: Coverage is fulfilled once a replacement is shipped.
Replacement Communication Board Delivered
One-Time Investment

Small Cost. Significant Protection.

Get a replacement board for a fraction of the cost of a new order.

Medium Boards

$200
  • Two Years Protection
  • Accidental Damage Coverage
  • Free shipping in the US
Add to Order

Large Boards

$280
  • Two Years Protection
  • Vandalism Coverage
  • Free shipping in the US
Add to Order

X-Large Boards

$320
  • Two Years Protection
  • Installation Mishap Coverage
  • Free shipping in the US
Add to Order

Frequently Asked Questions

Find the answers to your most common questions about our communication boards and services, helping you create a more inclusive and supportive environment from the start.

How does the Protection Plan work?

The Protection Plan covers accidental damage to your playground communication board for two years from the purchase date. If your board is damaged due to an accident, vandalism, or during installation, we’ll send you a replacement—an exact replica of your original board.

What does the Protection Plan cover?

The Protection Plan covers:

  • Accidental damage during installation
  • Vandalism (e.g., graffiti or physical defacement)
  • Unintentional accidents that cause damage to the board
What’s the Difference Between the Protection Plan and the Standard Warranty?

Standard Warranty

Our standard warranty covers manufacturing defects and any issues on arrival or during shipment. If your board arrives damaged or with any defects, we will repair or replace it at no additional cost. However, the warranty does not cover damage caused by external factors after installation, such as accidental damage, vandalism, or improper installation.

  • Covers: Manufacturing defects, issues during shipment, or damage on arrival.
  • Excludes: Accidental damage, vandalism, installation-related damage, or wear and tear over time.
  • Duration: Typically [insert duration of your standard warranty, e.g., 1 year].

Protection Plan

The Protection Plan provides extra coverage beyond the warranty, specifically for accidental damage that occurs after the board has been received and installed. This includes damage during installation or vandalism. The plan lasts for two years and allows you to get one full replacement if your board is damaged, ensuring peace of mind for the duration.

  • Covers: Accidental damage, vandalism, installation mishaps.
  • Excludes: Changes to the design or damage due to negligence.
  • Duration: 2 years from the purchase date, with the option to renew after claiming a replacement.
How do I make a claim under the Protection Plan?

To make a claim under your Protection Plan, follow these steps:

  1. Ensure you purchased the Protection Plan: The Protection Plan must be added to your order at the time of purchasing your communication board. This plan covers accidental damage, vandalism, or installation-related mishaps for two years.

  2. Contact our customer support team via our website: If your board is damaged and you are covered by the Protection Plan, visit our website and use the contact form to submit your claim. Include your order number and a brief description of the issue.

  3. Provide photo evidence: Submit clear photos showing the damage to your board. This helps us review the claim and proceed with your replacement.

  4. Receive your replacement board: Once your claim is approved, we will send an exact replica of your original board at no additional shipping cost. Design changes or modifications are not permitted under the plan.

  5. Decide if you want to purchase a new Protection Plan: After your replacement board is shipped, your current Protection Plan will be fulfilled. If you’d like continued coverage, you will need to purchase a new Protection Plan for the replacement board, as each plan applies to only one board.

My board got damaged during installation, and I didn’t buy the Protection Plan. Can I buy it now?

No, the Protection Plan must be purchased at the time of ordering your board and cannot be added after damage occurs. However, we offer a reduced reprint fee if you are reprinting the exact same design, available within the first 5 years of your board’s purchase.

If you’re interested in reprinting your board, please contact our support team for more details on pricing and to start the process. Request a reprint here.

Can I modify the design during a reprint?

No, the reduced reprint fee applies only if you are reprinting the exact same design. If you wish to modify the design, any changes will be considered a new order, and standard pricing will apply for custom designs.

Please contact our support team if you have any further questions or to get started on your reprint.

Does the Protection Plan cover multiple boards?

No, each Protection Plan applies to one communication board. If you are purchasing multiple boards, you will need to purchase a Protection Plan for each board individually.

Is shipping included with the replacement board?

Yes, we cover the cost of shipping the replacement board directly to you.

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Your Partnership in Inclusion Matters to Us.

Our mission is to ensure that no child’s voice is silenced by a mishap or vandalism. We’ve designed this protection plan to be a simple, grounded solution so you can focus on what matters most—building a playground where everyone belongs.

Still have questions? Chat with our support team →